Seamless User Switching | Enhanced Customer Response Efficiency
VIMOS supports multi-user login for teams, allowing employees to take over customer interactions seamlessly, significantly reducing customer wait times.
The WhatsApp API allows companies to showcase their professional and organised communication, helping to build a professional brand image with external customers and partners.
Different types of courses are targeted at parents and schools. However, using WhatsApp limited responses to a single phone, preventing the customer service team from responding promptly to parents or teachers. Some parents also reported that customer service couldn’t provide detailed answers about specific courses. Additionally, monitoring each customer’s chat status and addressing financial/refund issues was challenging
The VIMOS chatroom allows for easy assignment of customers to the appropriate employee.
WhatsApp Business restrictions previously allowed only one person to handle messages, increasing workload and delaying customer responses, reducing their interest.
Now, customer service can direct queries to the relevant team member, resolving issues promptly and enhancing customer interest in products/services.
Handles general customer inquiries and bookings.
Manages parents' queries regarding secondary school courses.
Manages parents' queries regarding primary school courses.
Handles teachers' queries regarding school programmes.
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