Customer Success Associate

Full-time

Hong Kong / Taipei / Malaysia / Singapore

Career

Customer Success Associate

Job Description

VIMOS, a fast-growing marketing technology startup company in Asia, carries a mission to empower e-commerce merchants & retailers in Asia to do digital marketing better and cheaper with chat automation and AI driven marketing technologies that increase E-commerce & retail sales.

We are looking for a passionate Customer Success Associate to join our team in Hong Kong / Taipei / Malaysia / Singapore, who enjoys engaging with people, likes helping others and is curious about technology and e-commerce, to help thousands of our users succeed. This is a great opportunity to make a difference in E-commerce and shopping experience by working together with a talented and fast-growing team on a local & regional level.

Job Summary

Department

Customer Sopport

Job Model

On Site Working / Remote office

Experience

1 -3 Years

Career

WHAT YOU'LL BE DOING:

Manage customer success and happiness of our 2,500+ merchants
Provide top-notch support and service to all of our users across the region
Answer incoming questions via live chat, email and phone calls
handle customer enquiries and complaints in a constructive and positive manner
Listen to user needs carefully with empathy and escalate issues to technology team
Collect and relate user feedback effectively to product team for improvements
Provide voice and feedback on behalf of users to help prioritize feature enhancements
Be a strong advocate for our brand and product at a direct market-facing position
Interact positively and build a community of loyal customers
Perform other administrative duties pertaining to all marketing and sales activities
Provide office and day-to-day business operations & administrative support with team

Career

WHO WE ARE LOOKING FOR:

High school certification or above, university degree preferred
1 year of working experience or equivalent preferred
Experience in any customer facing role is preferred
Excellent communication and listening skills
good command of English, Putonghua and Cantonese
Strong typing skills in both English and Traditional Chinese
Well organized with good time management and prioritization skills
Self-starter and a great team player
100% customer-focused attitude with strong empathy
Positive attitude, patient with people and willing to learn
Curious and interested in technology and new products
Knowledge in E-commerce or digital marketing field is a plus
Fresh graduates with high potential are welcome to apply

Note: Candidates with less experience while demonstrated potential would also be considered. Fresh graduates with great potential are welcome to apply.

Why you should join us?

Collaborative open space

We work in a growth driven, collaborative open space where we encourage creativity and ideas flow freely.

Make a true impact

You’ll be able to make a true impact on our business and team growth, big or small, and see the results of your hard work and receive timely feedback.

Flexible working hours

Get to work with flexible working hours. Our priority is on getting the job done.

Flat structure environment

Flat structure environment, you will be able to work independently and make your own choices.

Guidance and mentorship

We provide guidance and mentorship to polish your business skills and entrepreneurship mindset.

On-site training

We provide needed trainings and programs to develop your career skill sets to grow personally and professionally.

Asia market

We are one of the standout tech startups in Hong Kong and Taiwan, targeting a huge opportunity in Asia.

Business travel opportunities

We provide sponsored business travel opportunities to Taiwan and SEA countries

Massive network of advisors

Vimos is Incubated by multiple Hong Kong mentors and programs, giving us a massive network of advisors and resources locally and regionally in Asia

Sounds like a good fit?

We would love to talk to you! Please email us at talents@vimos.io your resume and tell us why you want to work with us and why you think you are a good fit for the role.

Customer Success Associate

Full-time

Hong Kong / Taipei / Malaysia / Singapore

Career