Customer Support
VIMOS provides technical, customer service and marketing support based on your business.
Trial plan
Billed Yearly
Billed Yearly
Billed Yearly
Trial plan
Billed Monthly
Billed Monthly
Billed Monthly
VIMOS provides technical, customer service and marketing support based on your business.
Basic CS Support
Priority CS Support
**Yearly plan user enjoys free priority technical support. Monthly plan user pays HK$299/Month for this service.
Onboarding Support
＄2,999/ One-off Payment
VIMOS specialists introduce you all the functions and automation, assisting you in digital transformation.
VIP Account Management Service ＄1500/ Month
Pay HK$800/ Monthly for personal customer service.
- Broadcast marketing skills and success story sharing
- Effective Broadcast Message Template and Automation Rule Use Case
- A/B Broadcast Testing Usage(if applicable
- Vimos Platform Usage Q&A
（Applicable to Premium and Enterprise ）
- Broadcast marketing skills and success story sharing
- Effective Broadcast Message Template and Automation Rule Use Case
- A/B Broadcast Testing Usage
- Vimos Platform Usage Q&A
Definitely not. No coding is required for the installation and set-up. If you are having difficulties, our onboarding team is happy to help you.
We’re using a solution called WhatsApp Business API which allows third-party tech companies like VIMOS to add valuable features to enhance the efficiency and functionality of WhatsApp for enterprises.
Unlike standard WhatsApp Business, WhatsApp Business API requires users to get business verification from Facebook hence approval from Facebook to send out broadcast messages. When your message is reported, Facebook will not ban your account right away, but restrictions will be placed on your messages limit until your quality rating recovers.
Clients need to provide a phone number and verify your Business on their Facebook page with valid business registration and a website. VIMOS will help you get your number upgraded.
Absolutely. We will provide a guide for you to perform a seamless migration.
If you are looking to use our LIVE Shopping feature, a website / online store is a prerequisite for implementing the live chat.
If you’re looking for WhatsApp Automation, you can simply integrate WhatsApp Business API with VIMOS backend and enjoy the all-in-one chat management features.
When you exceed your customer contact limit, you will no longer be able to send messages to your new contacts until the limit has been increased by upgrading your subscription plan or purchasing the additional contacts add-on (5000 contacts for $100/month).
Yes if you’ve purchased a monthly subscription. All data stored on your accounts will also be erased within 90 days or upon request.
General enquiry
Receive upcoming VIMOS updates and tips on e-commerce success