Why choose VIMOS for Customer Service

WhatsApp Booking Forms

One-Click Broadcasts

Automatic Customer Contact Collection

24/7 Automated Customer Response

Success Story in the Professional Services Industry

A client in the professional services industry, specializing in accounting, taxation, and financial consulting, needed to expand their customer base and maintain existing clients through various channels and methods.

Problem :

The service centre faced a high customer attrition rate. Despite investing substantial resources in online and offline promotions, few customers converted into long-term clients. Additionally, many clients frequently cancelled or forgot their appointments, contributing to the increasing attrition rate.

Our Solutions

WhatsApp Booking Feature

Enable customers to book services, and consultations and receive reminders about their appointment dates.

One-Click Broadcast Promotion

Deliver precise promotional messages to targeted customer groups.

24-Hour Customer Response

Provide answers to frequently asked questions, automate customer interactions, and guide clients to book treatments around-the-clock .

Book a Demo

Receive a 7-day free trial upon completion of the demonstration.

By submitting the appointment form, you acknowledge that you have read and agree to VIMOS’s Terms of Use and Privacy Policy

Comprehensive Solutions Developed Specifically for the Service Industry

From appointment inquiries and member management to subsequent promotions, VIMOS x WhatsApp supports your business every step of the way.

Customer Appointment Inquiries - WhatsApp Booking Feature

With 24/7 customer service, ensure timely responses to customer queries, strengthening the relationship between your business and clients.

Automatic Reminders - WhatsApp Automation Push

Send automated service expiration notifications, special offers, and appointment reminders with WhatsApp.

Member Management - Automated Customer Tagging

The VIMOS WhatsApp member form feature seamlessly integrates with your CRM system, keeping customer information up-to-date with real-time data synchronization.

Targeted Promotions - WhatsApp Promotion Automation Feature

Utilize customer tags and keywords to automatically push suitable services through WhatsApp.

Communication Management - Collaborative WhatsApp Management

Automatically assign conversations to designated customer service representatives. Display team member names in replies for professional and immediate support.

This post is also available in 繁體.