Christmas is coming, and businesses may process more than ten times as many orders at once. A capable customer support system must, in fact, be
Digital Marketing is a low-cost yet effective lever for small and medium-sized enterprises. Marketing automation tools enable businesses to manage their operations for a modest
Small and medium-sized businesses, unlike large corporations, do not require a massive customer service team that is constantly on call to handle inquiries. In fact,
WhatsApp is the primary mode of communication for the majority of Hong Kong’s population, particularly businesses. Many third-party WhatsApp Business API providers offer extended functions
Building customer trust is a significant challenge for e-commerce, SMEs, and new businesses that lack the massive advertising resources of large corporations. Although customers are
With more than 5 million users in Hong Kong, Facebook is the most popular ad platform. In recent years, chat bots have greatly contributed to
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